General FAQs

Yes of course. Our website will calculate your 10% discount during the booking process.

If book the tour online, the credit card payment will be processed at the end of the booking.
In case you will have to balace the payment in the office we accept Euro cash and major credit card including American Express.

We have a cancellation policy of 48h.  It is not possible to modify or cancel the booking within 48h before the departure of the tour.
No reimbursement will be granted to any client who is not at the place of departure at the time established; similarly, no reimbursement will be granted to clients who lose contact with the guide or who do not complete the excursion.
For more details visit Cancellation Policy.

Not all the tours have a cancellation policy. Please pay attention at the tour details.
For more details visit Rain Policy.

The tour could reach different size, it depends on the experience that you booked. Please check the details of the tour.
No minimum number required to start the excursion, unless specified.

Unless otherwise stated, the tours are available every day and from April to September most of them twice  a day.
Please, check the tour details to match you best time departures.

Every tour has different duration. You will find it in the tour description.

Unless otherwise stated, most of our tours provide the services to fit your children in. Every limit of age is indicated in the details of each tour.

Unless otherwise stated, excursions are free for children under the age of six; for children aged between six to twelve there is a 50% reduction. Show a document proving children’s age, upon request.