Contact Us

Do you have a question about our tours and services? We understand that half of travelling is planning, which is why you can contact us with any of your concerns before you book. We want to make sure you have all of the information you need to decide which tours and activities are best for you. It's likely that we've answered your query in our Frequently Asked Questions section which includes details on our refunds policy. If we haven't, you can contact us at one of the following numbers for an immediate response. Alternatively, you can fill out the form to the right and our Customer Care team will send you a personal response within 48 hours.

From March 1 to October 31
Monday to Sunday 7:30am to 8:30pm
From November 1 to February 28
Monday to Sunday 9:00am to 6:00pm

Operation Office

Via de’ Lamberti, 1 | 50123 Firenze (FI) | ITALY
Check the map to get directions to reach our Operation Office  


Office Tel. (+39) 055 281103 Fax (+39) 055 5370730 | Emergency (+39) 346 1 525 515 | Skype florencetown

Meeting Point

Piazza della Repubblica (next to the APPLE STORE under the loggias)
50123 Firenze (FI) | ITALY
Tel. (+39) 055 2608629

Chianti Base

Relais Villa Olmo
Via Imprunetana per Tavarnuzze, 19, 50023 Impruneta FI
Check the map to get directions to reach our Chianti base  
Please note that it is very important that you inform us in advance if you plan to meet us at our Chianti base.