Contact Us

Do you have a question about our tours and services?
We understand that half of travelling is planning, which is why you can contact us with any of your concerns before you book. We want to make sure you have all of the information you need to decide which tours and activities are best for you. It's likely that we've answered your query in our Frequently Asked Questions section which includes details on our refunds policy. If we haven't, you can contact us at one of the following numbers for an immediate response. Alternatively, you can fill out the form to the right and our Customer Care team will send you a personal response within 48 hours.

hours of operation

From March 1 to October 31
Monday to Sunday 7:30am to 8:30pm

From November 1 to February 28
Monday to Sunday 9:00am to 6:00pm

Shared Tours Meeting Point

FLORENCETOWN TOURS & NEWS STAND

Piazza della Repubblica (next to the APPLE STORE under the loggias)
50123 Firenze (FI) | ITALY
Tel. (+39) 055 2608629
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Shared Tours booking office

Piazza Mentana 2/R
50123 Firenze (FI) | ITALY
Tel. (+39) 055 281103
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HQ, Custom Tours and Accounting

Via de’ Lamberti, 1
50123 Firenze (FI) | ITALY
Tel. (+39) 055 281103
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