Contact Us

Do you have a question about our tours and services? We understand that half of travelling is planning, which is why you can contact us with any of your concerns before you book. We want to make sure you have all of the information you need to decide which tours and activities are best for you. It’s likely that we’ve answered your query in our Frequently Asked Questions section which includes details on our refunds policy. If we haven’t, you can contact us at one of the following numbers for an immediate response. Alternatively, you can fill out the form to the right and our Customer Care team will send you a personal response within 48 hours.

hours of operation

From March 1st to October 31st
Monday to Sunday 7:30am to 8:30pm


From November 1st to February 28th
Monday to Sunday 9:00am to 6:00pm

Our offices


Shared & Private tours booking office

Piazza Mentana 2/R
50123 Firenze (FI) | ITALY
Tel. (+39) 055 281103

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HQ, CUSTOM TOURS AND ACCOUNTING

Via de’ Lamberti, 1
50123 Firenze (FI) | ITALY
Tel. (+39) 055 281103

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Meeting points


Florence


FLORENCETOWN COOKING SCHOOL

Via Panicale Via Panicale, 43/r
50123 Firenze (FI) | ITALY
Close to Florence Central Market

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FLORENCETOWN BOOKING OFFICE

Piazza Mentana 2red
Firenze (FI) | ITALY
(opposite the Arno River)

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FLORENCETOWN HEADQUARTER

Via de’ Lamberti 1
Firenze (FI) | ITALY

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Milan


MERCATO CENTRALE INFO POINT

Via Giovanni Battista Sammartini 1 (corner piazza IV Novembre) next to Central Rail Station. Look for our tour leader or chef at the info Point inside Mercato Centrale

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Piazza Duomo

Meet our tour leader in front of Tiffany & co, under the loggias

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Piazza Santa Maria delle Grazie

Meet our tour leader in front of Santa Maria delle Grazie Church

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Venice


St. Mark’s Square

Meet our tour leader under the column with the lion on the top, in front of the Doge’s Palace

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Rome


SPANISH STEPS

Meet our tour leader in front of “Babington tea room”

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PIAZZA BARBERINI

Meet our tour leader in front of the Fountain

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COLOSSEUM

Meet our tour leader in front of the “Arco di Costantino” looking at the Colosseum from the short side of the arch

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VATICAN MUSEUMS

Entrance viale Vaticano, meet our tour leader in front of the statue of Raphael and Michelangelo.”

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FOUNTAIN CAMPO DE’ FIORI

Meet our tour leader in front of the Fountain in the square, shoulders at “ La Carbonara Restaurant”

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