Rain Policy

What happen if it rains?

This tour runs rain or shine.

This tour runs rain or shine.

This tour runs rain or shine.

This tour runs rain or shine.

This tour runs rain or shine.

This tour runs rain or shine.

This tour runs rain or shine.

I BIKE FLORENCE – CITY BIKE TOUR

The bike tour will never be cancelled due to rain.  

We will do our best to proceed with the tours, however, in case of heavy rain, we might decide to stop the bike tour and proceed with a walking tour instead. Should the weather get better during the tour, we will try to get back on board, when possible.

Guest options on rainy days:

1) Proceed with the tour hoping for clearing weather - with the understanding that no refund or discount will be given if bikes are not ridden due to rain, or if the bike tour is abbreviated due to rain. We will do our best to get you on a bike, weather permitting.

2) 50% refund for client cancellation.

3) Rain check to be used the following day or at any other time, subject to availability.  The Rain check is a voucher given to client. The voucher is transferable and may be sold or given to others to use at a future date and lasts up to 1 year from date. It has a value that can be possible used in any other tour provided by our company.

Please note that clients' safety and comfort are of utmost priority, and proper rain gear is mandatory for guests choosing to "ride in the rain".
No-shows will not be refunded.

This tour will never be cancelled due to rain.  

Concerning specifically the bike tour, we will do our best to proceed with the tours, however, in case of heavy rain, we might decide to stop the bike tour and proceed with a walking tour instead. Should the weather get better during the tour, we will try to get back on board, when possible.

Guest options on rainy days:

1) Proceed with the tour hoping for clearing weather - with the understanding that no refund or discount will be given if bikes are not ridden due to rain, or if the bike tour is abbreviated due to rain. We will do our best to get you on a bike, weather permitting.

2) 25% refund for client cancellation (the visit to Accademia Museum from 1.00 pm will never be cancelled)

3) Rain check to be used the following day or at any other time, subject to availability.  The Rain check is a voucher given to client. The voucher is transferable and may be sold or given to others to use at a future date and lasts up to 1 year from date. It has a value that can be possible used in any other tour provided by our company.

Please note that clients' safety and comfort are of utmost priority, and proper rain gear is mandatory for guests choosing to "ride in the rain".

TUSCANY BIKE TOUR

The bike tour will never be cancelled due to rain.  

We will do our best to proceed with the tours, avoiding the rain and thus possibly carrying out the tour with our minivan until and if the rain should stop. If it does not stop raining, the entire tour will be conducted in the safety and comfort of the minivan.

Guest options on rainy days:

1) Proceed with the tour hoping for clearing weather - with the understanding that no refund or discount will be given if bikes are not ridden due to rain, or if the bike tour is abbreviated due to rain. We will do our best to get you on a bike, weather permitting.

2) 50% refund for client cancellation.

3) Rain check to be used the following day or at any other time, subject to availability.  The Rain check is a voucher given to client. The voucher is transferable and may be sold or given to others to use at a future date and lasts up to 1 year from date. It has a value that can be possible used in any other tour provided by our company.

Please note that clients' safety and comfort are of utmost priority, and proper rain gear is mandatory for guests choosing to "ride in the rain".
No-shows will not be refunded.

The tour departure will never be cancelled due to rain.
We will do our best to proceed with the tours, avoiding the rain and thus possibly carrying out the tour with our minivan until and if the rain should stop and street conditions will guarantee a safe ride. If it does not stop raining, the entire tour will be conducted in the safety and comfort of the minivan.

Guest options on rainy days:
1)      Proceed with the tour hoping for clearing weather – PARTIAL RIDE or NO RIDE due to heavy RAIN
Customers can decide to proceed with the tour hoping for clearing weather with the understanding that if scooters are not ridden at all due to rain, or if the Vespa tour is dramatically abbreviated due to rain, customers will NOT be granted any refund or discount. We will do our best to get you on a scooter, weather permitting.
2)      50% refund for client cancellation.
3)      Rain check to be used the following day or at any other time, subject to availability. The Rain check is a voucher given to client. The voucher is transferable and may be sold or given to others to use at a future date and lasts up to 1 year from date. It has a value that can be possible used in any other tour provided by our company.

Please note that clients' safety and comfort are of utmost priority, and proper rain gear is mandatory for guests choosing to "ride in the rain".
No-shows will not be refunded.

HORSES & VINEYARDS

The tour departure might be cancelled due to rain.
We will do our best to proceed with the tour. However rain could prevent us from being able to offer an enjoyable and fully safe experience on the horse.

In any case, clients should show up at the meeting point at the scheduled time, or contact the office in advance.
In case we cancel the tour (and only in this case), guest options are:

1)      Rain check to be used the following day or at any other time, subject to availability.  The Rain check is a voucher given to client. The voucher is transferable and may be sold or given to others to use at a future date and lasts up to 1 year from date. It has a value that can be possible used in any other tour provided by our company.

2)      100% refund for tour cancellation.

In case the tour departure is not cancelled but anyway there's a chance of rain during the day, we will do our best to proceed with the tour, doing all we can to provide the horseback riding, possibly carrying out the tour with our minivan if and when the rain falls. If it does not stop raining, the entire tour will be conducted in the safety and comfort of the minivan.

Guest options in this case are:

         1) Proceed with the tour hoping for clearing weather - with the understanding that no refund or discount will be given if horses are not ridden due to rain, or if the horse riding tour is abbreviated due to rain. We will do our best to get you on a horse, weather permitting.

         2) 50% refund for client cancellation.

         3) Rain check to be used the following days or at any other time, subject to availability. The Rain check is a voucher given to client. The voucher is transferable and may be sold or given to others to use at a future date and lasts up to 1 year from date. It has a value that can be possible used in any other tour provided by our company.

Please note that clients' safety and comfort are of utmost priority, and proper rain gear is mandatory for guests choosing to "ride in the rain".
No-shows will not be refunded.

FLORENCE BOAT TOUR

The tour departure might be cancelled due to rain.

We will do our best to proceed with the tour. However rain could prevent us from being able to offer an enjoyable and fully safe experience.
In any case, clients should show up at the meeting point at the scheduled time, or contact the office in advance.
In case we cancel the tour (and only in this case), guest options are:

1)      Rain check to be used the following day or at any other time, subject to availability.  The Rain check is a voucher given to client. The voucher is transferable and may be sold or given to others to use at a future date and lasts up to 1 year from date. It has a value that can be possible used in any other tour provided by our company.

2)      100% refund for tour cancellation.

Please note that clients' safety and comfort are of utmost priority. No-shows will not be refunded.

This tour runs rain or shine.

VIP SUNSET BOAT TOUR

The tour departure might be cancelled due to rain.

We will do our best to proceed with the tour. However rain could prevent us from being able to offer an enjoyable and fully safe experience.
In any case, clients should show up at the meeting point at the scheduled time, or contact the office in advance.
In case we cancel the tour (and only in this case), guest options are:

1)      Rain check to be used the following day or at any other time, subject to availability.  The Rain check is a voucher given to client. The voucher is transferable and may be sold or given to others to use at a future date and lasts up to 1 year from date. It has a value that can be possible used in any other tour provided by our company.

2)      100% refund for tour cancellation.

Please note that clients' safety and comfort are of utmost priority. No-shows will not be refunded.

BIKE & BITES - Small-Group Florence Art & Street Food Tour

The bike tour will never be cancelled due to rain.  

We will do our best to proceed with the tours, however, in case of heavy rain, we might decide to stop the bike tour and proceed with a walking tour instead. Should the weather get better during the tour, we will try to get back on board, when possible.

Guest options on rainy days:

1) Proceed with the tour hoping for clearing weather - with the understanding that no refund or discount will be given if bikes are not ridden due to rain, or if the bike tour is abbreviated due to rain. We will do our best to get you on a bike, weather permitting.

2) 50% refund for client cancellation.

3) Rain check to be used the following day or at any other time, subject to availability.  The Rain check is a voucher given to client. The voucher is transferable and may be sold or given to others to use at a future date and lasts up to 1 year from date. It has a value that can be possible used in any other tour provided by our company.

Please note that clients' safety and comfort are of utmost priority, and proper rain gear is mandatory for guests choosing to "ride in the rain".
No-shows will not be refunded.

This tour runs rain or shine.

This tour runs rain or shine.